Contact Alibaba Vapes Flavours

Orders placed before 2pm AEST on a business day are dispatched the same day. Anything after that, or over a weekend or public holiday, goes out the next business day.

Metro addresses in Sydney, Melbourne, Brisbane, Adelaide and Perth usually arrive in one to three business days. Regional and remote addresses run three to six, with Tasmania and the Northern Territory at the longer end. Every order ships with a tracking number emailed to you the moment the label is created.

If a device is faulty, send us a photo or short video of the problem within 30 days of delivery and we will ship a replacement. You do not need to post the unit back at your own cost.

Faulty means it will not fire, will not charge, leaks, tastes burnt from the first puff, or fails the manufacturer’s authenticity check. We cannot accept returns on used devices that work correctly but are not to your taste — flavour is personal and an opened device cannot be resold, which is why we suggest trying a single unit before committing to a multipack.

Email info@alibabavapesflavours.com with your order number and the correct address as soon as you can. If the order has not been packed we will update it straight away.

Once a label has been printed and the parcel has left us, we cannot redirect it. At that point your options are to wait for it to be returned to sender, or to arrange a redirection directly with the carrier using your tracking number.

You will receive a dispatch email containing your tracking number as soon as your parcel is scanned out of our warehouse. Enter that number on the carrier’s website to follow it.

Tracking can take a few hours to show its first scan, so a number that shows nothing immediately after dispatch is normal rather than a problem. If there has been no movement after two full business days, email us with your order number and we will chase the carrier on your behalf.

Email info@alibabavapesflavours.com. It reaches a person, not a ticket queue, and replies usually land within the hour between 9am and 6pm AEST Monday to Friday.

Include your order number if your question is about an existing order, and a photo or short video if it is about a device that is not working. That single step usually turns a several-day back-and-forth into one reply.

Tell us immediately at info@alibabavapesflavours.com with your order number. If we have not packed the order we will correct it at no cost.

If it has already shipped to an incorrect address we cannot recall it, and we are not able to replace an order that was delivered exactly as addressed. Parcels returned to us as undeliverable can be re-sent once return postage is covered. It is worth checking your address at checkout — this is the single most common cause of a delayed delivery.

We ship within Australia only. Every order is dispatched from our Australian warehouse to Australian addresses, including all states and territories, regional areas and PO boxes.

We do not ship internationally. Nicotine vaping products are regulated differently in every country and shipping them across borders puts both the parcel and the customer at risk of seizure or penalty, so it is not something we are prepared to do.

Yes. Multipacks and multi-item orders are consolidated into a single discreet carton wherever possible, which keeps freight down and gives you one tracking number to follow rather than several.

Every order ships in a plain, unbranded satchel. There is no company name, no logo and no product description anywhere on the label, and the sender shows a neutral business name. Proof of age is required at checkout and again on delivery — someone 18 or over must receive the parcel, and we do not authorise leaving orders unattended.